Refund and Returns

At TuscanTrends, we are committed to quality and want you to receive perfect items. If you receive a defective item, we offer a hassle-free returns policy.

General Returns:

• Refunds will only be issued for defective items. 
• To be eligible for a refund, defective items must be returned within 14 days of delivery.
• Returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
• To initiate a return, please contact our customer service team at customerservice@tuscantrend.com or by phone at +61 1800 845 020
• We recommend using a traceable shipping method with insurance, as we cannot be held responsible for lost or damaged return shipments.

Order Cancellations:

• Order cancellation requests must be submitted within 2 hours of placing the order.
• Once an order has entered our shipping process, it cannot be cancelled.
• If you wish to return an item after it has shipped, you must follow our return process once the item is received.

Shipping & Tracking

• Once orders ship, tracking information may take 24-48 hours to show movement in the tracking system.
• Tracking updates may experience delays or limited information depending on the shipping carrier
• Shipping times vary based on destination and may take 10-13 business days for delivery.

Exchanges:

Exchanges may be requested either:

• Within 24 hours of placing your order, OR
• Within 10 business days of receiving your delivery

To initiate a return, please contact our customer service team at customerservice@tuscantrend.com or by phone at +61 1800 845 020.

We recommend using a traceable shipping method with insurance, as we cannot be held responsible for lost or damaged return shipments.

Faulty Items:

• If you receive a faulty item, please contact us immediately at customerservice@tuscantrend.com or by phone at +61 1800 845 020. We will arrange for a replacement or repair at no cost to you.
• We may request photos or videos of the fault to assist with our assessment.

Additional Information:

• Please note that shipping costs are non-refundable unless the item is faulty. 
• We reserve the right to refuse returns that do not meet our policy guidelines.

Contacting Us

You can contact us by email at customerservice@tuscantrend.com.

Phone: +61 1800 845 020

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

We hope this returns policy provides you with peace of mind when shopping with TuscanTrends. If you have any questions, please don't hesitate to contact us.