Terms of Service

Order Acceptance & Confirmation:

• All orders are subject to acceptance and confirmation by TuscanTrend.
• You will receive an order confirmation email containing your order number and details.
• By placing an order, you acknowledge and agree to these terms of service.

Order Processing:

• Order cutoff time is 22:00.
• Orders are processed within 3 business days of being placed.
• You will receive a shipping confirmation email with tracking information once your order ships.
• You agree to monitor your tracking information using the provided tracking number.

Delivery Timeframes & Tracking:

• Standard Shipping: Estimated delivery within 10-15 business days from shipment date.
• We use USPS as our Shipping Courier.
• Valid tracking information confirms that your order has been shipped.
• You agree to:
  • Monitor your tracking information regularly
  • Allow the full estimated delivery timeframe before claiming non-delivery
  • Contact us if there are concerns about delivery status
• Shipping times are estimates and may vary due to circumstances beyond our control.

Dispute Resolution:

• Before initiating any payment disputes or chargebacks, you agree to:
  • Contact us directly at contact@tuscantrend.com
  • Allow us 48 hours to respond to your concern
  • Provide necessary information to resolve the issue
• We maintain detailed records of:
  • Order confirmations
  • Shipping confirmations
  • Tracking information
  • All customer communications
• Valid tracking information showing package movement constitutes proof of shipping.

Refund Policy:

• Refunds may be issued at our discretion for verified delivery issues.
• Once a refund is issued and accepted, the transaction is considered complete.
• We reserve the right to refuse future service to customers who:
  • File unwarranted chargebacks
  • Make false delivery claims
  • Abuse our refund policy

Delivery Issues:

• For delivery concerns, you must:
  1. Check your tracking information
  2. Contact us at contact@tuscantrend.com
  3. Allow us reasonable time to investigate and resolve
• We document all delivery issue communications for verification purposes.

Additional Information:

• Some remote or rural areas may experience longer delivery times.
• We reserve the right to cancel orders or refuse service at our discretion.
• Multiple claims from the same household, address, or connected accounts may result in service denial.

Contact Information:

• Email: customerservice@tuscantrend.com
• Phone: +61 1800 845 020